Refund policy

Physical products (hardscape, equipment, accessories): If you receive a damaged or incorrect item, contact us within 48 hours of collection with photos, and we'll arrange a replacement or refund.

Live plants: Due to their perishable nature, live plants are not eligible for refund once they have left our premises, except in cases of visible poor health at time of collection — please inspect your plants before leaving.

Custom Scape Builds & Consultations: Once a consultation or build has taken place, the service fee is non-refundable. If a deposit was paid for a build that has not yet commenced, it may be refunded at our discretion, less any costs already incurred (e.g. materials sourced).

Ready-Made Aquascapes: These are sold as-is, established display pieces. Refunds are only considered in cases of transport damage reported within 24 hours of collection.

Refunds, where approved, are processed back to the original payment method within 5-7 business days.